Mediahawk makes every effort to ensure that our clients are happy with the level of service, products and services that they receive from us. However, despite our best efforts things can go wrong. If this does happen we need to know so we can resolve any issues as quickly as possible.
Please see below for how to contact us, and our procedure for resolving complaints about sales, billing, fault repair and services. The complaint procedure forms part of our Code of Practice, which is available on request from our customer service team on 0333 222 8333.
Please contact Mediahawk Client Services Team as soon as possible on 0333 222 8333 with the detail of your complaint. Mediahawk will take the full details of your complaint including your contact details and preferred choice of communication. We will seek to resolve your complaint while you are on the line, however if this is not possible we will investigate with a view to resolving the complaint as quickly as possible and agree a course of action with you. Mediahawk will send you a daily update by your chosen choice of communication to advise you of the progress until the fault is resolved
You may also send your complaint to us in writing at:
Or email: firstname.lastname@example.org
If we are unable to resolve your complaint satisfactorily, we will issue a “deadlock” letter so that you may make a complaint through the Ombudsman Services, an independent alternative dispute resolution scheme. We can provide you with details of this service. Alternatively, if more than 8 weeks has passed since you first made your complaint, please contact the ADR scheme directly.
Ombudsman Services: Communications
PO Box 730
Telephone: 0330 440 1614